Customer Service

ORDERS

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We also accept PayPal and major credit and debit cards through PayPal. 

 

CAN I USE PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

 

 

RETURNS & EXCHANGES

 

WHAT IS YOUR RETURN POLICY?

All sales are final (but trust us, you'll love it). We don't accept returns or exchanges.

Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.

In the event of damage during shipping, please contact at hello@gavinluxe.com within five (5) days of receiving your purchase.

 

PROCESSING TIME

 

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

Orders are processed within 7 - 10 business days (Business days do NOT include weekends or federal, local or state holidays).

SHIPPING

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?

All orders are shipped from our studio in Los Angeles, CA.

Due to Covid-19 shipping transit may take between 4 -10 business days after processing to arrive depending on location. 

   

WHAT SHIPPING METHOD DO YOU USE?

We ship all orders using USPS First Class shipping or USPS Priority 

 

HOW MUCH IS SHIPPING?

We offer flat-rate shipping for $6.95

 

CAN I SEND MY ORDER AS A GIFT?

Yes, absolutely. Simply enter your gift recipients address in the ship to field during check out. You can also enter a gift message to be added in the notes field during check out. 

 

DO YOU SHIP INTERNATIONALLY?

Currently, we do not offer international shipping. 

 

WILL I RECEIVE TRACKING INFORMATION?

Yes, once your order has shipped, you will receive tracking information. If you haven’t received the information please contact us at scentsationalsoaps@gmail.com someone from our team will send it over promptly.